MovixBox Terms of Use
1. Who we are and what these terms cover
The MovixBox app (the "App") and the website www.movixbox.cz are operated by MovixBox s.r.o., company ID 296 75 669, registered office Bulharská 718/33, Vršovice, 101 00 Praha 10, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, section C, file 450609 ("we" or the "Operator").
These Terms of Use (the "Terms") govern the relationship between us and you as a user of the App: creating and using an account, watching series and episodes, buying subscriptions and coins, and acceptable use. By creating an account or using the App you agree to the Terms. The processing of your personal data is governed separately by our Personal Data Processing Policy.
2. The App and your account
The App is a streaming service for short vertical series. Part of the catalogue is available without registration; an account is needed to buy a subscription or coins and to keep your progress. Your account is personal and non-transferable; you are responsible for keeping it to yourself and for everything done under it.
You must have legal capacity to enter into this agreement; minors may use the App only with the consent of a legal guardian and to the extent the law allows. Some content may carry an age rating — please respect it.
3. Subscriptions
Subscriptions auto-renew and are purchased exclusively through the app store on your device — the Apple App Store or Google Play (the "Store"). The Store is the seller for payment purposes: it charges the price in its own currency, issues the receipt and handles payment disputes and refunds under its own rules.
- The name, length of the period (monthly or annual), price and contents of each plan are shown in the App before you buy.
- A subscription renews automatically for the next period at the displayed price unless you cancel it at least 24 hours before the current period ends. You can cancel at any time in your Store account's subscription settings; the cancellation takes effect at the end of the paid period.
- Changing plan (a higher or lower tier, or switching between monthly and annual) follows the Store's rules; the new price applies from the moment the Store shows.
- If a renewal payment fails, the Store retries it. The subscription stays active for the period the Store allows; after that it is paused or ended until you fix the payment.
- Subscription refunds are handled by the Store under its terms. If the Store refunds a payment, the corresponding benefits in the App end.
4. Coins
Coins are a virtual unit used only inside the App, for example to unlock episodes. You receive them as part of a subscription, for activity in the App, or by buying coin packs through the Store. Coins have no monetary value, cannot be exchanged for money or transferred to another account, and are valid only in the App. A coin pack is a one-off purchase (it does not renew). Coin-pack refunds are handled by the Store; if it refunds a payment, we deduct the corresponding coins from your balance.
5. Right of withdrawal
If you are a consumer, you have a statutory right to withdraw from a distance contract within 14 days. For digital content we begin providing immediately after purchase, you expressly agree to the start of performance before that period ends and acknowledge that you thereby lose the right of withdrawal for the content already provided. Refunds for Store purchases are claimed from the Store.
6. Content licence and acceptable use
All content in the App (series, episodes, images, text, marks, software) is protected by intellectual-property rights belonging to us or our partners. We grant you a limited, non-exclusive, non-transferable and revocable licence to watch the content in the App for personal, non-commercial purposes for as long as your account exists and to the extent of your subscription or unlocks.
You must not, in particular: copy, download, record, publicly distribute or sell the content; circumvent technical protection measures; use the App in an automated way or in a way that harms it; share your account or buy coins or subscriptions for other people; impersonate anyone.
7. Availability and changes to the service
We provide the App as is; we aim for uninterrupted availability but cannot guarantee it (maintenance, third-party outages, force majeure). We may change the catalogue, the plans and the features. Removing a specific title from the catalogue does not entitle you to a subscription refund; unfinished unlocks of episodes that are no longer available are handled individually at support@movixbox.cz.
8. Ending your account
You can delete your account at any time in the App's settings; unused coins lapse with it, and any active subscription must be cancelled separately in the Store. We may restrict or end your account if you materially breach these Terms, in particular the acceptable-use rules; we will tell you why unless the law prevents it.
9. Liability
We are liable for damage caused intentionally or by gross negligence and to the extent liability cannot be limited by law. Otherwise our liability is limited to the amount you paid us through the Store in the preceding 12 months. We are not liable for network, device or Store outages, or for third-party content the App links to.
10. Complaints and out-of-court dispute resolution
Complaints can be sent to support@movixbox.cz; we normally reply within 30 days. If you are a consumer, you may submit a proposal for out-of-court resolution of a consumer dispute to the Czech Trade Inspection Authority (Štěpánská 567/15, 120 00 Praha 2, www.coi.cz).
11. Governing law
These Terms are governed by the law of the Czech Republic. If you are a consumer resident in another EU member state, you keep the protection of the mandatory provisions of the law of your state of residence. Disputes are decided by the courts of the Czech Republic unless provided otherwise.
12. Changes to these Terms
We may update the Terms, for example when the law or the service changes. We will inform you of material changes in the App or by e-mail at least 14 days before they take effect; if you do not agree, you may end your account. The current version is always available at www.movixbox.cz/terms.
← Back