Delete your MovixBox account

1. Delete your account in the app

1. Open the MovixBox app and sign in to the account you want to delete.
2. Go to the Profile tab → Settings → Delete account.
3. Read what will happen and hold the Hold to delete account button.
4. We send a confirmation link to the e-mail address of your account. Open it and confirm the deletion.

• Until you confirm, nothing is deleted. The account is suspended (you cannot make purchases), and you can cancel the request at any time: sign in and tap Cancel deletion request in Settings → Delete account.
• The link is valid for 30 days. If you do not confirm within 30 days, the request expires and your account is restored automatically — nothing is deleted.
• Once you confirm, deletion starts immediately and cannot be undone. It is normally complete within a day, and we send you one last e-mail confirming it.
• Want a copy of your data first? Use Settings → Download my data before you delete the account.

2. Delete your account without the app

If you no longer have the app, request the deletion here: enter the e-mail address of your MovixBox account in the form below and we send a confirmation link to it. Nothing changes on your account until you open that link — not even if someone else types your address. The link is valid for 30 days; if you do not open it, the request expires on its own. Once you confirm, the account is deleted in the same way as a request made in the app.

If the form does not work for you, send an e-mail to privacy@movixbox.cz from the e-mail address of your MovixBox account, with the subject “Account deletion”. We may ask you to confirm that the account is yours. We then delete the account in the same way and reply to you without undue delay, at the latest within one month.

If you used the app only as a guest (without registering), no e-mail address or name is linked to that use. A guest account is deleted automatically after 90 days without activity; uninstalling the app removes its data from your device.

3. Subscriptions and coins

• Deleting your account does not cancel a subscription. Subscriptions are billed by Apple or Google, so cancel it separately — in the App Store (iPhone Settings → your name → Subscriptions) or in Google Play (Play Store → Payments & subscriptions → Subscriptions). Otherwise the payments continue. Refunds are handled by the store under its own rules.
• Unused coins are lost, with no refund. Coins have no cash value and cannot be moved to another account.

4. Sign in with Apple, Google or Facebook

• If your account uses Sign in with Apple, the app disconnects MovixBox from your Apple ID before it sends the request, and, where we can, we revoke the connection on our side as well when the deletion runs. If the app cannot reach Apple, you can still delete the account; afterwards remove MovixBox in your iPhone Settings under Apple ID → Sign in with Apple.
• If you signed in with Google or Facebook, deleting your MovixBox account deletes the account with us. You can also remove MovixBox from the apps connected to your Google or Facebook account.

5. What we delete

• your account and sign-in details (e-mail address, password, linked sign-in methods);
• your profile (name, date of birth, photo, phone, region, favourite genres) and your settings and consents, including marketing consents;
• your watch history, your list, ratings, reactions and poll answers, unlocked episodes, your coin balance and the history of coins you earned (daily coins, rewards);
• the devices registered for notifications.

6. What we keep, and for how long

• Payment and invoicing records of subscriptions and coin packs you bought (amount, VAT, currency, dates, the store's transaction identifier) — for as long as accounting and tax law requires (currently up to 10 years). The records are pseudonymised: the link to your account is replaced by a one-way placeholder, so they are no longer linked to your MovixBox account.
• Your e-mail address on our e-mail provider's (Postmark) suppression list — so that we never send you marketing e-mails again. It is removed from the list only if you register again and agree to marketing.
• Usage statistics — your events are deleted or pseudonymised: your account and installation identifiers are replaced by a random token and your search terms are removed. Retention as described in the Personal Data Processing Policy.
• Crash reports and technical logs — for at most 90 days.
• A record of your deletion request (when it was made and completed) — so we can show that we handled it; retention as described in the Policy.
• Records held by Apple and Google — the App Store and Google Play keep their own records of your purchases under their own privacy policies; we cannot delete those.

7. Questions

Write to us at privacy@movixbox.cz. You also have the right to lodge a complaint with the Czech Office for Personal Data Protection (Pplk. Sochora 27, 170 00 Praha 7, www.uoou.cz). Your other rights are described in the Personal Data Processing Policy.